Common Questions

What are the free plan's limits?

The free plan comes with a splash page view limit of 2,500. There's no admin users either. You can generate up to 500 vouchers per month.

What are splash page views?

Every time a guest user tries to connect to a Captive Portal network they will see a splash page. We count how many hits there are to your splash page per month.

Are there API limits?

The free account is limited at 10,000 requests per day. The business and premium plans are restricted to 50,000 and 100,000 daily. If you need more, please contact us.

How am I charged?

The service is charged monthly in advance. Any devices you add to your account will be charged to your card at the end of the month.

Can I cancel anytime?

You can cancel whenever you want, there are no contracts. If you're on a paid plan, you will be charged for any devices added to your account during the month.

What is QoS?

QoS prioritises the jobs that are sent to your boxes. Eg. when you change your SSID or reboot your boxes.

What are Integrations?

Connect your other WebApps with Cucumber Tony. Eg. automatically sync your guests with your Salesforce account or send an alert to your Slack account if a box goes offline.

What Support do I get?

All plans come with 24/7 engineering support via the dashboard. Plans with Priority Support are given priority over standard support requests. Premium support includes telephone support.

Is there an SLA?

There are no SLAs. We attempt to answer your queries as soon as possible. Support is limited to assistance with the dashboard.

What are Zones?

Zones allow you break up your networks into logical groups within their location. Each zone can contain any number of boxes and SSIDs.